Are your cigars authentic and of high quality?
- Answer: Yes, we take pride in offering only authentic, premium cigars sourced from reputable suppliers. Each cigar undergoes rigorous quality checks to ensure it meets the highest standards.
Where do you source your cigars from, particularly Cuban cigars?
- Answer: Our Cuban cigars are sourced directly from authorized distributors or reputable suppliers in Cuba, ensuring their authenticity and origin.
Do you offer a variety of cigar brands and styles?
- Answer: Absolutely! We have a diverse selection of cigars from various renowned brands and a wide range of styles to cater to different preferences.
Is there a satisfaction guarantee or return policy?
- Answer: Yes, we stand behind the quality of our cigars. If you encounter any issues with your order, please let us know, and we will work to resolve it. We have a satisfaction guarantee and a fair return policy.
What are the shipping options and delivery times?
- Answer: We offer various shipping options, including express delivery for faster shipping. Delivery times may vary depending on your location, but we always strive to get your cigars to you as quickly as possible.
How are the cigars packaged to ensure freshness during shipping?
- Answer: Our cigars are carefully packaged to maintain their freshness during transit. We use specialized packaging and humidity control measures to preserve the quality of the cigars.
Is your website secure for online purchases?
- Answer: Yes, we take online security seriously. Our website is equipped with industry-standard encryption and security measures to protect your personal and financial information.
Do you offer any rewards or loyalty programs for regular customers?
- Answer: Yes, we value our loyal customers. We have a rewards program that offers exclusive benefits and discounts to our regular patrons.
What if I need assistance or have questions about your products?
- Answer: We have a dedicated customer service team ready to assist you. Feel free to reach out to us via phone, email, or live chat, and we’ll be happy to help.